Security and your data
Your customers, your calls, your rules.
Kazi picks up and asks. You decide.
1 · Caller
(206) 555-0142
Calls your shop. You’re on a job.
2 · Kazi answers
“I’m Kazi, an automated assistant, and this call is recorded.”
Then asks what, where and when.
3 · You decide
Sink leak · Ballard · Thu 8–10am
4 · Booked
Only now does the caller hear it’s booked.
Six rules Kazi never breaks
Written into every pilot agreement.
Says it’s automated
First words of every call and first text of every thread. Never claims to be a person.
Recording announced first
Before anything else. Say “no recording” and it stops; the call goes on.
Only calls people who asked
Call-me forms and lead requests. Never cold calls, never buys or dials lists.
STOP means stop
STOP, REVOKE, OPT OUT, QUIT and the rest. One reply confirms it, then silence.
Your OK before changes
Nothing is booked, sent or written to your tools without your say.
You can read everything
Every call, recording, text and decision, in one log.
Every call, on the record
What Kazi said, what the caller agreed to, and what you decided.
Call from (206) 555-0142
Tue · 3 min 12 s · Sample Plumbing Co
- 16:12:04
Disclosure played
16:12:04 · Automated assistant + recording, before anything else
- 16:12:09
Recording consent
16:12:09 · Caller stayed on; “no recording” not said
- 16:12:31
Emergency check
16:12:31 · No gas, smoke, sparks or spreading water
- 16:13:40
Booking request
16:13:40 · Kitchen sink leak · Ballard · Thu 8–10am
- 16:21:15
Owner confirmed
16:21:15 · Confirmed by you; caller texted
Your data
Short keeps, written down. Yours to take or delete.
What we keep, and for how long
- Call recordings30 days
- Call log and texts12 months, or the pilot if longer
- Booking requests and your decisionsThe pilot + 12 months
- Opt-outs (STOP)While you’re a customer, so we never text them again
Proposed defaults, to be reviewed by counsel before launch.
Where
With our hosting, database, phone and email providers, under contract. Kept apart from other shops.
Who can see it
You, and the small Ujima team running your pilot.
Never
Sold, shared with other shops, or used to train any model.
Delete on request
Ask and it’s gone within 30 days. Export first if you want it.
Full details in our privacy policy and terms.
Questions
Short answers. Ask us anything else in a demo.
Is Kazi live?
Not yet. We’re building it now. The first pilot is 7 Greater Seattle shops.
Why does it say the call is recorded?
Washington needs everyone on a call to agree before it’s recorded. Kazi says so first, and the announcement is in the recording.
Will it ever cold call?
No. It only calls back people who asked for a call. It never buys, scrapes or dials lists. Until our lawyer signs off on automated call-backs, Kazi rings you first and connects you live.
What if someone has an emergency?
Kazi tells them to call 911 first, then puts them through to your on-call phone. It’s not an emergency service.
Can I switch it off?
Yes. Turn off call forwarding and calls ring you as normal. You can also pause it from your phone.
Do you train AI models on my calls?
No. Not us, and not our providers. A provider that can’t switch training off isn’t used.
Is there a contract?
A short pilot agreement, no annual term. A Washington attorney is reviewing it now; nothing goes live before that.
Not live yet. In pilot next.
A Washington attorney reviews the pilot terms before anything goes live.