Privacy policy

Ujima is a small company in Seattle, Washington. We’re building Kazi, an automated phone agent that answers calls trades and home-improvement shops can’t pick up, calls back people who asked for a call, and sends booking requests to the shop owner to confirm.

This policy covers this website (ujima.ai) and the Kazi pilot service. Kazi isn’t live yet; a Washington attorney reviews the pilot terms before launch.

When you join the waitlist or ask for a demo or pilot, the form sends us what you type:

• your name, business name, email and trade (required);
• if you choose to add them: phone number, job software, calls a week, phone provider, where your leads come from, what you’re struggling with, and your message.

We save it in our database (Postgres, hosted for us by a cloud database provider) and email a copy to the Ujima team through our email provider, Resend. We may email you a short confirmation.

If you pick a demo time, the booking happens in an embedded Calendly page. Calendly gets your name, email and chosen time under its own privacy policy.

The site has no advertising trackers and sets no cookies of its own. Our hosting provider keeps standard server logs (such as IP address and pages requested) for security.

When a shop uses Kazi, we handle its callers’ data on the shop’s behalf: the shop decides how it’s used, and we use it only to run the service for that shop. That can include:

• phone number, call times and how each call was handled;
• call recordings and transcripts. Every call starts by saying it’s an automated assistant and that the call is recorded. Say “no recording” and recording stops;
• text messages to and from the caller;
• what the caller asked for (job, address, preferred time) and the owner’s decision;
• opt-out requests, so we never contact that number again for that shop.

Kazi doesn’t take payment details.

• To reply to you about the waitlist, a demo or the pilot.
• To run Kazi for the shop: answer, call back people who asked, text, and send booking requests to the owner.
• To keep the service safe and fix problems.
• To meet legal duties, such as honouring opt-outs.

• Sell your data, or share one shop’s data with another.
• Use shop or caller data to train any AI model, ourselves or through a provider. A provider that can’t turn training off isn’t used.
• Put callers’ names or phone numbers into the language model’s prompts.
• Cold call, buy lists, or dial lists. Kazi only calls people who asked for a call.

Kazi texts or calls you only about a request you made: after you called a shop and couldn’t get through, after you asked a shop to call you back, or about a quote or booking you asked for. Message frequency varies. Message and data rates may apply.

Reply STOP (or REVOKE, OPT OUT, QUIT, END, CANCEL, UNSUBSCRIBE) to opt out. You’ll get one message confirming it, then nothing more from that shop. Reply HELP for help. Reply START to opt back in. On a call, say “no recording” to stop the recording, or ask not to be called again.

More in our messaging terms.

Only the providers we need to run the website and the service, under contract, for that purpose only:

• website hosting and our database;
• email delivery (Resend) and demo scheduling (Calendly);
• for the pilot: phone and text delivery, speech and language processing, and call storage.

Pilot shops get the full provider list before they sign. We may also share data if the law requires it, or to protect someone’s safety.

• Waitlist and demo requests: until you ask us to delete them, or the waitlist closes.
• Call recordings: 30 days.
• Call logs and texts: 12 months, or the shop’s time with us if longer.
• Booking requests and owner decisions: the shop’s time with us plus 12 months.
• Opt-outs: while the shop is a customer, so we never contact that number again.
• Invoices: as long as tax law requires.

These are proposed defaults and may change after legal review.

You can ask to see, correct or delete your data. We’ll do it within 30 days, except records the law requires us to keep (such as opt-outs and invoices). If you called a shop that uses Kazi, you can ask the shop or us.

To ask, use [email protected].

Data is encrypted in transit, access is limited to the people who need it, and each shop’s data is kept apart. If a breach affects your data, we’ll tell you as the law requires, and tell pilot shops within 72 hours of confirming it. See security and your data.

This site and the service are for businesses. We don’t knowingly collect data from anyone under 13.

This is a draft and will change after legal review. We’ll update the date at the top when it does. Questions: use [email protected].